Return & Refund Policy

At PickLab, we stand behind the quality of our products and want you to shop with confidence. If something isn't right with your order, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To start a return, please contact our customer support team before sending your item back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item is damaged, defective, or you received the wrong product, contact us within 7 days of delivery and include:

• Your order number
• A brief description of the issue
• Clear photos or a short video showing the problem

Once verified, we'll provide a replacement or issue a full refund at no additional cost.

Lost Packages

If your package is confirmed lost during transit, we'll gladly send a replacement or issue a full refund.

Orders Not Delivered

If your order has not been delivered within 30 days from the shipping date (excluding delays caused by customs, incorrect shipping information, or circumstances beyond our control), you may be eligible for a full refund.

Refunds

Once your return or claim has been approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your bank or payment provider to post the refund.

Original shipping charges are non-refundable unless the return is due to our error or a damaged or defective product.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this time, your order may already be in processing and cannot be canceled.

Return Shipping

Not satisfied with your order? Send it back within 90 days after order was placed. The first return on each order is free (up to 5 times per month)

If the return is due to a damaged, defective, incorrect, or lost item, we will cover the cost by providing a replacement or refund.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team with your order number, and we'll be happy to help.

Thank you for choosing PickLab. We appreciate your support and are committed to making your shopping experience a great one.